Return & Refund PolicyWe want to make sure that you receive exactly what you need for your project. If you need to return an item, please refer to these answers to common questions:
1. How long do I have to return an item?
For most items, you may initiate a return for a refund of the purchase price (not including shipping) within 30 days of receipt. Items returned between 31 and 60 days after receipt will only qualify for a store credit. Items cannot be returned or exchanged after 61 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
2. Which items are eligible for a return?
Most items can be returned within the stated time frame for a refund or store credit (see EXCEPTIONS list below). To qualify for a general return, the item:
- Must be in resalable condition
- Must be free from scratches and/or defects
- Must not have been installed
- Must be in the original manufacturer’s box and packaging
- Must not have any writing on the original packaging
- Must not be missing pieces
- Must not be clearance/liquidations/closeout
3. The item I received was defective/wrong. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
For most general or defective/wrong item returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
Returned address or any other help, please contact us(firstname.lastname@example.org) by Email timely!
Address: Room 303, Lvchuang Yungu Building, Nanshan Street, Nanshan District, Shenzhen, Guangdong
Phone: +0755 86950717